The Directorate of Quality Assurance and Mizizi piloted digital Quality Assurance tools across more than 20 institutions in four counties in Kenya, involving 52 educators and benefiting 2,758 learners.
The transition from paper-based to digital quality assurance systems demonstrated how technology can strengthen accountability, improve responsiveness, and support continuous learning within education systems.
Real-time reporting and faster feedback mechanisms strengthened the link between classroom observation, teacher support, and school improvement processes. Importantly, the process also reinforced government ownership, with strong leadership and resource commitment from the Ministry of Education supporting implementation and coordination.
Beyond improving efficiency, the pilot provided important learning opportunities by helping identify system gaps and areas requiring additional support. The experience reinforced a broader lesson that sustainable education reform depends not only on effective tools, but also on empowered institutions, collaborative leadership, and a culture of continuous improvement.
